We hope you are happy with your purchase.  However, if you are not satisfied with your purchase for any reason, you may return it for a full refund.  Please see the return policy below.

**Return are accepted within 7 days of receipt of purchase.  To be eligible for a return, your item should only be slightly used (tested). It must also be in the original packaging.

RETURNS

To return an item, place the item in the mail and return it to the following address:

Elevated Aftercare
Attn: RETURNS
P.O. Box 3456
Santa Barbara, CA  93130-3456
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

We are not responsible for returned articles lost during transit.  Be sure to include your complete contact info with your return including your name, address, phone number, email address, and order number.

REFUNDS

After your return has been received and inspected, we will send you an email to inform you that we have received your return, and begin processing your return. Please allow at least fifteen days from the receipt of your item to receive a refund.

WHERE IS MY REFUND?

If you haven’t received a refund yet,  be sure to double-check your bank account/credit card company.

It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@elevatedaftercare.com

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.